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Wren AI
EULA

End-user License Agreement

End-User License Agreement (EULA)

Last Modified: October 5, 2025

READ THE TERMS OF THIS END USER LICENSE AGREEMENT (EULA) CAREFULLY BEFORE ACCESSING OR USING THIS SOFTWARE AS A SERVICE (SAAS) PRODUCT, SELF-HOSTED SOFTWARE, AND RELATED DOCUMENTATION. BY EXPRESSLY ACCEPTING THIS EULA, WHETHER BY CLICKING A BOX INDICATING ACCEPTANCE, ACCESSING, DOWNLOADING, INSTALLING, ACTIVATING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS EULA AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS.

IF YOU DO NOT AGREE TO ALL THE TERMS OF THIS EULA, YOU MUST NOT ACCEPT IT, AND YOU ARE PROHIBITED FROM ACCESSING OR USING SOFTWARE. IF YOU HAVE ALREADY GAINED ACCESS, YOU MUST IMMEDIATELY CEASE ALL USE AND CONTACT THE PROVIDER TO TERMINATE YOUR ACCOUNT AND REMOVE ANY ASSOCIATED DATA OR CONTENT.

This Canner End User License Agreement (the "EULA") is a legal agreement between you (either an individual or an entity) and Canner, Inc. with offices at 7F.-2, No33, Sec. 1, Minsheng Rd., Banqiao Dist., New Taipei City 220, Taiwan (R.O.C.) (the "Licensor" or "Canner") regarding the use of the Licensor's software entitled Wren AI (the "Software"), whether provided as a cloud-based Software as a Service (SaaS) or as self-hosted software, and any upgrades, updates, patches, hotfixes, modules, routines, feature enhancements and additional versions of the Software that replace or supplement the original Software (collectively, the "Updates"). The "Software" shall mean collectively the Software program and Updates and any copies thereof, in any deployment model. This EULA, in and of itself, does not entitle you to any updates at any time in the future. If an employee of yours ("Employee") is licensing the Software and is agreeing to this EULA on behalf of you, the Employee REPRESENTS AND WARRANTS TO THE LICENSOR THAT HE/SHE IS AUTHORIZED TO AGREE TO THIS EULA ON BEHALF OF YOU, AND TO SO BIND, YOU. In this EULA, "you" and "your" shall mean, as applicable according to the preceding sentence, either the individual licensing the Software on his/her own behalf or the entity on behalf of which the Employee is agreeing to this EULA.

Deployment Models: This EULA applies to both:

  • Cloud SaaS: Software hosted and operated by Canner and accessed remotely by you
  • Self-Hosted: Software installed and operated within your own infrastructure (on-premise, private cloud, or virtual private cloud)

Industry-Specific Compliance: This EULA is not designed to address industry-specific regulatory requirements (such as HIPAA, FISMA, or other specialized compliance frameworks). If your use of the Software is subject to such regulations, you must contact Canner's account team at contact@cannerdata.com to discuss a custom agreement that addresses your specific compliance requirements.

If you have a separate written agreement with Canner Inc. for your use of the Service, this Agreement will not apply to you.

SECTION 1: LICENSE GRANT

1.1 Evaluation License (Non-Production Use)

When This Section Applies: This Section 1.1 applies when Canner issues you an Evaluation License for proof of concept (POC), testing, trial, or other non-production evaluation purposes, whether deployed as Cloud SaaS or self-hosted in your environment.

Purpose and Scope: The Software is provided solely for internal evaluation and testing. You may NOT use the Software under an Evaluation License for:

  • Production operations
  • Commercial purposes
  • Revenue-generating activities
  • Processing live customer data (except as necessary for evaluation testing)

Deployment Options:

  • Cloud SaaS Evaluation: You may sign up directly and begin using the cloud-hosted evaluation instance upon accepting this EULA. Default evaluation period and terms will apply as specified during sign-up.
  • Self-Hosted Evaluation: Canner will provide Software for installation in your infrastructure (on-premise, private cloud, or VPC) for evaluation purposes only. Self-hosted evaluation requires license activation by Canner.

License Activation (Self-Hosted Only): For self-hosted deployments, your Evaluation License will be activated by Canner upon mutual agreement with your account team. The specific evaluation period, deployment model, terms, and scope will be determined in consultation with Canner's account team and communicated to you in writing.

1.2 Evaluation Period and Termination

Duration: The Evaluation period will be specified in your license activation confirmation as agreed with Canner's account team. The duration is unique to each customer and may vary based on evaluation needs and scope.

Automatic Termination: Your Evaluation License will automatically terminate upon the earlier of:

  • End of the evaluation period specified in your license activation
  • Your breach of any term in Section 1.1
  • Written notice from Canner
  • Your transition to a Production License

1.3 Enhanced Restrictions for Evaluation Use

In addition to all other restrictions in this EULA, during Evaluation Use you shall NOT:

a) Reverse Engineering & Competitive Analysis:

  • Reverse engineer, decompile, disassemble, or attempt to derive source code, algorithms, or methodologies
  • Use the Software to develop, inform, or enhance competing products or services
  • Benchmark the Software against competing solutions for commercial purposes
  • Extract, isolate, or independently replicate any component, algorithm, or machine learning model

b) Unauthorized Distribution:

  • Copy, distribute, sublicense, or transfer the Software to any third party
  • Allow access to anyone outside your authorized evaluation team
  • Share access credentials or deployment configurations

c) Derivative Works:

  • Create derivative works, modifications, or customizations
  • Integrate the Software into other products or services
  • Use the Software as a component of any other offering

1.4 Publicity and Disclosure Restrictions

Public Disclosure Prohibition: The Customer shall not, without Canner's prior written consent:

  • Disclose, discuss, share, or communicate publicly any information about:
  • User interface (UI) or user experience (UX) design
  • Product features, functionality, or workflows
  • Performance metrics, benchmarks, or test results
  • Technical architecture or system design
  • Any impressions, reviews, or evaluations of the Software
  • Post or share on any platform including:
  • Social media (LinkedIn, Twitter/X, Facebook, etc.)
  • Blogs, forums, or public websites
  • Screenshots, videos, demos, or screen recordings
  • Case studies, white papers, or presentations
  • Customer reviews or testimonial sites

Permitted Disclosures: You may only discuss the Software with:

  • Internal team members bound by confidentiality obligations
  • Canner representatives
  • Third parties with Canner's prior written approval

Reference Requests: Any requests for testimonials, case studies, references, or public acknowledgment must be submitted to Canner in writing and receive explicit written approval.

1.5 Intellectual Property - Evaluation Specific

Ownership: All rights, title, and interest in the Software, including all components, algorithms, models, configurations, and derivative works created during Evaluation, belong exclusively to Canner.

Feedback Assignment: Any feedback, suggestions, improvements, bug reports, or insights you provide regarding the Software (collectively, "Feedback") automatically become Canner's sole property. You hereby assign all rights in such Feedback to Canner without restriction or compensation. Canner may use, modify, and commercialize Feedback without attribution or payment.

No Residual Rights: Upon termination of the Evaluation License, you retain no rights to any knowledge, methodologies, or insights gained from the Software.

1.6 Mandatory Obligations Upon Evaluation Termination (Self-hosted Only)

Within five (5) business days of Evaluation termination, you must:

a) Return or Destroy Materials:

  • Uninstall and remove all Software installations from your infrastructure
  • Delete all Software installations, configurations, and related files
  • Remove all Software-related data and components from your systems
  • Return or certify destruction of all Software copies, documentation, and materials
  • Provide written certification of compliance to Canner, if requested

b) Grant Access for Removal:

  • Allow Canner reasonable remote or on-site access to verify complete removal and destruction, if requested
  • Cooperate with Canner's decommissioning procedures
  • Ensure no Software components remain in your environment

1.7 Confidentiality for Evaluation (Self-hosted Only)

Confidential Information during Evaluation includes:

  • All Software components (source code, object code, algorithms, models, schemas)
  • Technical documentation and specifications
  • System architecture and deployment configurations
  • Security protocols and access controls
  • Performance data and analytics
  • Pricing and business strategies
  • All configurations and customizations made during Evaluation
  • Installation packages, deployment scripts, and infrastructure requirements

Confidentiality Period: Three (3) years from Evaluation termination.

Security Requirements:

  • Implement enterprise-grade security measures (minimum: encryption at rest and in transit, access controls, audit logging)
  • Limit access strictly to authorized evaluation team members
  • Immediately report any suspected breaches or unauthorized access

1.8 Monitoring and Compliance

Canner Rights: During Evaluation, Canner may request:

  • Monitor your use and deployment of the Software
  • Request usage reports and feedback
  • Conduct compliance audits with reasonable notice
  • Access your environment to verify proper use
  • Collect telemetry and usage analytics

Your Obligations:

  • Provide Canner with requested compliance information
  • Grant reasonable access for monitoring purposes
  • Promptly report security incidents or anomalies
  • Cooperate with Canner's evaluation reviews

1.9 Evaluation-Specific Warranties and Liability

AS-IS for Evaluation: THE SOFTWARE IS PROVIDED FOR EVALUATION ON AN "AS-IS" BASIS. CANNER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT DURING EVALUATION USE.

Limited Liability Exception: Notwithstanding any other limitation in this EULA, for breaches of Section 1 (Evaluation License) including unauthorized disclosure, reverse engineering, or competitive use, Canner's remedies are NOT subject to the $100 liability cap. Canner may seek full damages, injunctive relief, and attorney fees for Evaluation License violations.

Irreparable Harm: You acknowledge that breach of Section 1.3, 1.4, or 1.7 would cause irreparable harm to Canner. Canner may seek immediate injunctive relief without posting bond, in addition to all other available remedies.

1.10 Transition to Production License

Conversion: To transition from Evaluation to production use, you must:

  • Execute a separate commercial license agreement with Canner or receive a Production License from Canner
  • Pay applicable license fees (if required)
  • Comply with Production License terms
  • Obtain written confirmation from Canner

No Automatic Rights: Completion of Evaluation does NOT grant any rights to continue using the Software. Production use requires explicit authorization and appropriate licensing from Canner.

SECTION 2: PRODUCTION LICENSE

2.1 Production License Grant

When This Section Applies: This Section 2.1 applies when Canner issues you a Production License for commercial, operational, or production use of the Software.

License Grant: Subject to the terms and conditions of this EULA, Canner grants you a non-exclusive, non-transferable, and non-sublicensable license to install and use the Software for production and commercial purposes as specified in your Production License agreement or activation.

Deployment Options:

  • Cloud SaaS Production: Access to Canner-hosted production environment with specified service levels
  • Self-Hosted Production: License to install and operate the Software within your infrastructure for production use

License Scope: Your Production License terms, including permitted users, deployment model (Cloud SaaS or self-hosted), deployment scope, service levels (for Cloud SaaS), and duration, will be specified by Canner in your license activation or separate agreement.

SECTION 3: GENERAL LICENSE TERMS AND RESTRICTIONS

This Section 3 applies to ALL uses of the Software, whether under an Evaluation License (Section 1) or Production License (Section 2).

The Software is licensed to you, not sold. Except for the license rights granted in Section 1 or Section 2 above, the Licensor retains all right, title and interest in and to the Software and in all related content, materials, copyrights, trade secrets, patents, trademarks, derivative works and any other intellectual and industrial property and proprietary rights, including moral rights, registrations, applications, renewals and extensions of such rights. The Software is protected by applicable intellectual property laws, including United States copyright laws and international treaties.

3.1 License Restrictions (All Uses)

You may not share or make the Software license available to third parties (unless to the degree allowed by Usage Rules, and with Canner Inc's prior written consent), sell, resell, lend, lease, or otherwise redistribute the Software. You are liable for any breach of this EULA by such third party (a "Permitted Third Party").

You may not reverse engineer, translate, dissemble, integrate, decompile, remove, modify, combine, create derivative works or updates of, adapt, or attempt to derive the source code of the Software or any part thereof. For self-hosted deployments, this restriction applies to all Software components, binaries, container images, and deployment packages provided by Canner.

You may not copy (excluding when expressly authorized by the license or Usage Rule) or alter the Software or portions thereof.

You may not, and you agree not to (a) use the Software to provide third party training or (b) disclose to any third party any results of Software benchmark tests.

Self-Hosted Specific Restrictions:

  • You may not create additional copies of self-hosted Software beyond what is necessary for backup and disaster recovery
  • You may not transfer self-hosted Software installations to different infrastructure without Canner's written consent
  • You may not use self-hosted Software to create a competing service bureau

Canner reserves the right to modify the terms and conditions of licensing.

Nothing on this license should be interpreted to restrict third-party terms. When using the Software, you must ensure that you comply with applicable third-party terms and conditions.

3.2 Technical Requirements and Compatibility

You acknowledge that it is your responsibility to confirm and determine the browser compatibility (for Cloud SaaS) or infrastructure requirements (for self-hosted) on which you intend to use the intended Software, and that it satisfies the technical requirements stated by Canner Inc.

For Self-Hosted Deployments:

  • You are responsible for providing and maintaining the necessary infrastructure, including compute, storage, networking, and security resources
  • You must meet or exceed Canner's published minimum system requirements
  • You are responsible for ensuring compatibility with your infrastructure platform

Licensor reserves the right to modify the technical specifications, as it sees appropriate at any time.

3.3 Third-Party Platforms

Certain features or functionality of the Software may require you to use Third-Party Platforms. Use of Third-Party Platforms is subject to Customer's agreement with the relevant provider and not this Agreement. Canner does not control and has no liability for Third-Party Platforms, including their security, functionality, operation, availability, or interoperability or how the Third-Party Platforms or their providers use Service Data. If Customer enables a Third-Party Platform with the Service, Canner may access and exchange Service Data with the Third-Party Platform on Customer's behalf.

3.4 Maintenance and Support

For Cloud SaaS: The Licensor is responsible for providing maintenance and support services for the cloud-hosted Software as specified in your service agreement.

For Self-Hosted: The Licensor may provide maintenance and support services for self-hosted Software as specified in your license agreement. You are responsible for maintaining your own infrastructure, including operating systems, databases, networks, and security configurations.

Canner Inc and the End-User acknowledge that the services have no obligation whatsoever to furnish any maintenance and support services with respect to the Software unless explicitly agreed in a separate support agreement.

3.5 Data Collection and Use

You acknowledge that the Licensor may periodically collect and use technical data and related information about your system (including for self-hosted deployments, anonymized usage telemetry if enabled), and offer product support, facilitate the software updates, and for the purpose of providing other services to you (if any) related to the Software. The licensor may also use this information to improve its products or to provide services or technologies to you, as long as it is in a form that does not personally identify you.

For Self-Hosted Deployments:

  • You may have the option to disable certain telemetry collection as specified in the Software documentation
  • Canner may require basic license validation and usage metrics to ensure compliance with license terms
  • Any data collected will be transmitted securely and used solely for the purposes stated above

3.6 User Communications

The Licensor may, but is not obligated to, monitor, or review any areas on the Canner websites where you transmit or post communications ("Communications") or communicate solely with each other, including but not limited to chat rooms, questions & answers, bulletin boards or other user forums, and the content of any such Communications. The Licensor, however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. The Licensor retains the right to remove messages that include any material the Licensor deems abusive, defamatory, obscene, or otherwise unacceptable. You may be providing content for an international audience. The Licensor does not control or endorse the content, messages or information found in any Communications and, therefore, the Licensor specifically disclaims any liability with regard to the Communications and any actions resulting from your participation in any Communications. Managers and hosts are not authorized Canner spokespersons, and their views do not necessarily reflect those of the Licensor.

3.7 Privacy and User Data

You agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions of other feedback regarding the Software, you agree that we can use and share such feedback for any purpose without compensating you.

3.8 General Confidentiality (Production Use)

Note: For Evaluation License users, enhanced confidentiality terms in Section 1.7 apply instead of this section.

You shall hold in the strictest confidence the Software and any related materials or information including, but not limited to, any technical data, research, product plans or know-how provided by the Licensor to you, either directly or indirectly in writing, orally or by inspection of Software or tangible objects ("Confidential Information"). This includes, for self-hosted deployments, all installation packages, source code (if provided), deployment configurations, and technical documentation. You shall not disclose any Confidential Information to third parties, including any of your employees who do not have a need to know such information for the purposes of this EULA and you shall take reasonable measures to protect the secrecy of, and to avoid disclosure and unauthorized use of, the Confidential Information.

You shall immediately notify the Licensor of any known or suspected unauthorized use or disclosure of the Confidential Information.

SECTION 4: WARRANTIES, LIABILITY, AND GENERAL PROVISIONS

4.1 Warranty Disclaimer

The Software, Support and all related Canner services are provided "AS IS". Canner makes no other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or noninfringement. Unless otherwise expressly stated in this Agreement, Canner does not warrant that that Customer's use of the Service will be uninterrupted or error-free, that Canner will review Software data for accuracy or that it will maintain Software Data without loss. Canner is not liable for delays, failures or problems inherent in use of the Internet and electronic communications or other systems outside Canner's control or use of the Software in High-Risk Activities. There is no warranty against interference with the enjoyment of the Software or against infringement.

4.2 Limitation of Liability

Consequential Damages Waiver: Except for Excluded Claims and breaches of Section 1 (Evaluation License), neither party (nor its suppliers) will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, failure of security mechanisms, interruption of business or any indirect, special, incidental, reliance or consequential damages of any kind, even if informed of their possibility in advance.

Liability Cap: Except for Excluded Claims, breaches of Section 1 (Evaluation License), and breaches of Section 3.1 (License Restrictions) or Section 3.8 (General Confidentiality), each party's (and its suppliers') entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts of ONE HUNDRED DOLLARS (US$ 100.00). The foregoing warranty disclaimer and limitation of liability will apply to the maximum extent permitted by applicable law.

Excluded Claims: "Excluded Claims" means customer breach of the scope of this license, technical requirements, or amounts payable to third parties under the indemnifying party's obligations, and violations of Section 1 (Evaluation License).

4.3 Force Majeure

Neither party is liable for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) due to events beyond its reasonable control, such as a strike, blockade, war, act of terrorism, pandemic, riot, Internet or utility failures, refusal of government license or natural disaster.

4.4 Subcontractors

Canner may use subcontractors and permit them to exercise Canner's rights, but Canner remains responsible for their compliance with this Agreement and for its overall performance under this Agreement.

4.5 Indemnification

You, at your expense, shall defend and indemnify the Licensor against any claim, action or proceeding brought against the Licensor which arises from or is in any manner connected with your unauthorized use of the Software or that arises from your breach of any provision of this EULA.

4.6 Equitable Relief

You agree that money damages would be an inadequate remedy for the Licensor in the event of a breach or threatened breach by you of the provisions set forth in this EULA; therefore, you agree that in the event of a breach or threatened breach of any such provisions, the Licensor may, in addition to any other remedies to which it is entitled, be entitled to such preliminary or injunctive relief (including an order prohibiting you from taking actions in breach of such provisions), without the need for posting bond, and specific performance as may be appropriate to preserve all of the Licensor's rights. All rights and remedies afforded by the Licensor by law shall be cumulative and not exclusive.

4.7 Export Compliance

You acknowledge that the Software is subject to U.S. export restrictions, as well as the laws of the country where it is delivered or used. You agree to comply with all applicable laws and regulations that apply to the Software, including without limitation the U.S. Export Administration Regulations. Under these laws, the Software may not be sold, leased or transferred to embargoed countries, other restricted countries, restricted end-users, or for restricted end-uses. You specifically agree that the Software will not be used for activities related to weapons of mass destruction, including but not limited to, activities related to the design, development, production or use of nuclear materials, nuclear facilities, or nuclear weapons, missiles or support of missile projects, or chemical or biological weapons. You may not export or re-export the Software without (i) the prior written consent of the Licensor; and (ii) complying with applicable export control laws and obtaining any necessary permits and licenses.

4.8 Assignment

You may not assign or transfer its interests, rights or obligations under this EULA, in whole or in part, whether voluntarily, by contract, or by merger (whether that party is the surviving or disappearing entity), stock or asset sale, consolidation, dissolution, through government action or order, or otherwise. Any attempt to assign this EULA without prior written consent from an authorized executive officer of the Licensor shall be null and void.

4.9 Term and Termination

License Term:

  • For Evaluation Licenses: The term is as specified in your license activation from Canner
  • For Production Licenses: The term is as specified in your license agreement or activation from Canner

This EULA shall be effective upon your agreement to the terms and shall terminate upon: (i) your failure to comply with any term of this EULA; (ii) expiration of your license term; or (iii) termination by either party as provided in your license agreement.

The Licensor's rights and your obligations shall survive the termination of this EULA. Upon termination of this EULA by the Licensor, all licenses granted hereunder shall automatically terminate and you must immediately cease use of the Software and all its components. You shall certify in writing to the Licensor that all copies of the Software, or any portion thereof, have either been returned to the Licensor or otherwise destroyed or deleted from any of your computer libraries or storage devices. The Licensor will not have any obligation upon the termination of this EULA to refund any portion of any license fee.

4.10 Miscellaneous

Waiver: No waiver of breach or failure to exercise any option, right, or privilege under the terms of this EULA on any occasion by the Licensor shall be construed to be a waiver of a subsequent breach or right to exercise any option, right, or privilege.

Governing Law and Dispute Resolution: This EULA is governed by the laws of Taiwan, the Republic of China, excluding any conflicts of laws principles. Any dispute, controversy, difference or claim arising out of, relating to, or in connection with this EULA, or the breach, termination or invalidity thereof, shall be exclusively and finally settled by arbitration referred to the Chinese Arbitration Association, Taipei in accordance with the Chinese Arbitration Association's arbitration rules. The seat of arbitration shall be Taipei, Taiwan. The language of arbitration shall be English or, if both parties so agree, Mandarin Chinese. The arbitral award shall be final and binding upon you and the Licensor.

Severability: If any provision of this EULA is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of this EULA shall remain in full force and effect.

Headings: The headings in this EULA are inserted for convenience only and do not affect its interpretation.

Entire Agreement: This EULA constitutes the final, complete and exclusive agreement between the parties with respect to your use of the Software and supersedes any prior or contemporaneous representations or agreements, whether written or oral.

Trademarks: Any company names, logos, and product names displayed in the Software are subject to United States' and international copyright, trademark and intellectual property laws and you may not use, reproduce or distribute any such company names, logos or product names without the express written consent of their respective owners.

4.11 Contact Information

Should you have any questions concerning this EULA, or if you desire to contact the Licensor for any reason, please contact contact@cannerdata.com.

FINAL ACKNOWLEDGMENT

IF YOU HAVE NOT READ THIS EULA, OR YOU DO NOT AGREE TO BE LEGALLY BOUND BY ITS TERMS OR ARE NOT SO AUTHORIZED, YOU MUST NOT ACCEPT THIS EULA AND CEASE USING THE SOFTWARE.

BY ACCEPTING THIS EULA, YOU ACKNOWLEDGE THAT:

  • If using the Software under an Evaluation License, you are bound by Section 1 and all other applicable terms
  • If using the Software under a Production License, you are bound by Section 2 and all other applicable terms
  • You have read, understood, and agree to comply with all terms of this EULA
  • You have the authority to bind your organization to this Agreement