Wren AI Terms of Service and Commercial Software License

Last Modified: July 17, 2026

These Terms of Service and Commercial Software License (the "Terms") are a legal agreement between Canner, Inc. ("Canner," "Wren AI," "we," "us," or "our") and the individual or entity accepting these Terms ("Customer," "you," or "your"). These Terms govern your access to and use of Wren AI Cloud, Canner-provided commercial self-hosted software, evaluation software, related documentation, and support services (collectively, the "Services").

By clicking to accept these Terms, signing an Order Form that incorporates them, or accessing the Services after being presented with these Terms, you agree to be bound by them. If you accept on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not access or use the Services.

The Services are primarily intended for business and professional use. Nothing in these Terms limits rights that cannot lawfully be waived under applicable law.

1. Agreement Structure and Scope

1.1 Order Forms and Other Agreements

An "Order Form" is an ordering document, online checkout, license activation, or other written order identifying the Services, deployment model, fees, term, usage limits, and any additional terms purchased by Customer.

If Customer and Canner have signed a separate agreement governing the same Services, that agreement controls. Otherwise, these Terms and any applicable Order Form form the agreement between the parties (the "Agreement"). If there is a conflict, the following order of precedence applies: (1) a signed data processing agreement for personal-data matters; (2) the Order Form; (3) these Terms; and (4) documentation and online policies incorporated by reference.

1.2 Deployment Models

The Agreement may apply to:

• Cloud Services: Services hosted and operated by Canner and accessed remotely by Customer.
• Commercial Self-Hosted Software: Proprietary software licensed by Canner for deployment in infrastructure controlled by Customer or its approved hosting provider.
• Evaluation Services: Cloud or self-hosted Services provided for a trial, proof of concept, testing, or other non-production evaluation.

The applicable deployment model and scope are specified in the Order Form or license activation.

1.3 Open-Source Components

Certain Wren AI code, software, documentation, or components are made available under open-source or other public licenses ("Open-Source Components"). Open-Source Components are governed by their applicable license terms, not by the commercial license restrictions in these Terms. If these Terms conflict with an applicable open-source license, the open-source license controls for that component.

These Terms do not reduce or restrict rights granted under an applicable open-source license. Commercial features, hosted Services, proprietary modules, support, and other materials identified by Canner as commercial or proprietary remain governed by the Agreement.

2. Access and License Rights

2.1 Cloud Services

Subject to the Agreement, Canner grants Customer a limited, non-exclusive, non-transferable right during the applicable subscription term to permit its Authorized Users to access and use the Cloud Services for Customer's internal business purposes and any additional use expressly authorized in an Order Form.

2.2 Commercial Self-Hosted Software

Subject to the Agreement, Canner grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license during the applicable license term to install and run the Commercial Self-Hosted Software in the approved environment for Customer's internal business purposes and any additional use expressly authorized in an Order Form.

Customer may make a reasonable number of copies solely for backup, disaster recovery, and testing consistent with the licensed scope. Customer is responsible for its infrastructure, operating systems, networks, databases, credentials, backups, security configuration, and deployment operations unless an Order Form states otherwise.

2.3 Authorized Users and Accounts

"Authorized Users" are Customer's employees, contractors, and other personnel whom Customer permits to use the Services for Customer's benefit. Customer is responsible for its Authorized Users' compliance with the Agreement, maintaining accurate account information, protecting credentials and tokens, and promptly disabling access that is no longer authorized.

Accounts are assigned to individuals and may not be shared unless the applicable Service expressly supports shared service accounts. Customer must notify Canner promptly of suspected unauthorized access.

2.4 Usage Limits

Customer must comply with the users, concurrent sessions, environments, capacity, API access, and other usage limits stated in the Order Form. Canner may measure usage as reasonably necessary to administer the licensed scope and may work with Customer to address excess usage. Additional fees or a revised Order Form are required before materially expanding beyond the purchased scope.

2.5 Reservation of Rights

Except for rights expressly granted by the Agreement or an applicable open-source license, each party retains all right, title, and interest in its technology, content, data, trademarks, and other intellectual property. No rights are granted by implication.

3. Evaluation Services

Evaluation Services are provided only for internal, non-production assessment during the period stated in the Order Form or activation notice. Customer may not use Evaluation Services for live production operations, resale, or revenue-generating services unless Canner authorizes that use in writing.

Non-public software, features, documentation, security information, pricing, architecture, and test results disclosed during an evaluation may be Canner Confidential Information under Section 9. Customer may not disclose that Confidential Information or publish non-public benchmarks without Canner's written consent.

Nothing in the Agreement prevents Customer from providing an honest review or opinion about Canner or the Services, making a legally protected disclosure, reporting unlawful conduct, or communicating with a governmental authority. Customer must not disclose Canner's trade secrets, security vulnerabilities, personal data, or other lawfully protected confidential information in doing so.

Evaluation Services are provided "AS IS" without service levels, support commitments, or warranties. Canner may end an evaluation on written notice. Upon expiration or termination, Customer must stop using the Evaluation Services and delete proprietary evaluation software and materials, except for archival copies required by law.

Canner will not access Customer-controlled infrastructure to verify evaluation use unless Customer separately agrees in writing to the scope, timing, security controls, and supervision of that access. Canner may instead request reasonable usage records or written certification of compliance.

4. Acceptable Use and Restrictions

Customer and its Authorized Users must not:

• use the Services unlawfully or to violate another person's rights;
• upload or process data without the rights and permissions needed to do so;
• introduce malware, disrupt the Services, evade security or usage controls, or probe systems without authorization;
• access another customer's data or account;
• use the Services to develop malware, facilitate unlawful surveillance, or engage in activities that create a material risk of death, physical injury, or significant property or environmental damage without Canner's express written approval;
• sell, lease, sublicense, or provide the proprietary Services as a standalone service bureau except as expressly permitted by an Order Form;
• remove proprietary notices from commercial software or documentation;
• reverse engineer, decompile, or attempt to derive source code from proprietary Services, except to the extent applicable law expressly prohibits this restriction; or
• use non-public information from the proprietary Services to build a directly competing commercial product.

These restrictions do not apply to Open-Source Components to the extent the applicable open-source license permits the activity. They also do not prohibit integrations, embedded use, APIs, custom applications, or agent connections expressly authorized by the Order Form or documentation.

Customer may conduct internal performance testing. Customer must obtain Canner's written approval before publishing benchmarks that reveal Canner Confidential Information or non-public security and architecture information. This restriction does not prohibit truthful statements or reviews that do not disclose protected information.

5. Customer Data and AI Features

5.1 Customer Data

"Customer Data" means data, content, schemas, prompts, queries, query results, files, configurations, and other information submitted to or processed through the Services by or for Customer. As between the parties, Customer retains all right, title, and interest in Customer Data.

Customer grants Canner a limited, non-exclusive right to host, copy, transmit, display, and otherwise process Customer Data only as necessary to provide, secure, support, and maintain the Services; comply with law; prevent abuse; and perform other activities authorized by Customer or the Agreement.

Customer represents that it has all rights, notices, permissions, and lawful bases necessary for Canner to process Customer Data as contemplated by the Agreement. Customer is responsible for the accuracy, quality, legality, and means by which it acquired Customer Data.

5.2 Privacy and Security

Canner will process personal data as described in the Wren AI Privacy Policy and any applicable data processing agreement. Canner's public security practices are summarized in the Wren AI Security Policy. Those policies do not expand Canner's contractual liability unless expressly incorporated by an Order Form or signed agreement.

5.3 AI Features and Outputs

The Services may use artificial intelligence and third-party model providers to generate SQL, text, charts, recommendations, or other outputs ("Outputs"). Outputs may be inaccurate, incomplete, or unsuitable for Customer's intended use. Customer is responsible for reviewing Outputs and applying appropriate human oversight before relying on or executing them.

Customer must not use Outputs as a substitute for professional legal, medical, financial, or other regulated advice. Customer is responsible for database permissions, execution controls, backups, and safeguards appropriate to the potential impact of generated queries or actions.

Canner's use of Customer Data for product improvement or model training is governed by the Privacy Policy, applicable documentation, and any written customer agreement. Canner will not authorize a third-party model provider to use Customer Data to train its general-purpose models unless Customer expressly agrees or directs that use.

5.4 De-Identified Data

Canner may create and use aggregated or de-identified information that cannot reasonably be linked to an individual or Customer to operate, analyze, secure, and improve the Services. Canner will not attempt to re-identify information that it treats as de-identified.

6. Third-Party Services

Customer may choose to connect the Services with third-party products, data sources, AI clients, models, applications, or platforms ("Third-Party Services"). Customer authorizes Canner to exchange Customer Data with a Third-Party Service when directed by Customer or an Authorized User.

Third-Party Services are governed by Customer's agreement with their providers. Canner does not control and is not responsible for their availability, security, functionality, or use of data, except to the extent Canner is directly responsible under applicable law or a signed agreement. Canner may suspend an integration if necessary to protect the Services or comply with law.

7. Fees, Taxes, and Payment

Customer will pay the fees and applicable taxes stated in the Order Form. Unless the Order Form states otherwise, fees are invoiced in advance, payment obligations are non-cancellable, and fees paid are non-refundable except where the Agreement expressly provides a refund.

Customer must raise a good-faith billing dispute promptly and pay undisputed amounts when due. Overdue undisputed amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Canner may suspend paid Services for materially overdue undisputed amounts after providing reasonable notice and an opportunity to cure.

Subscriptions renew only as stated in the applicable Order Form or checkout terms. The Order Form controls renewal periods, cancellation deadlines, and price changes for a renewal term.

8. Support, Availability, and Changes

Canner will provide support, maintenance, and service levels only as stated in an Order Form, support policy, or service-level agreement. Canner may update the Services and documentation during the term, provided that it does not materially reduce the core functionality of a paid Service during the then-current term without offering a reasonable alternative or termination remedy.

Canner may discontinue a Service at the end of a subscription or license term or as otherwise permitted by the Agreement. Beta, preview, and evaluation features may be changed or discontinued at any time.

9. Confidentiality

"Confidential Information" means non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is marked confidential or should reasonably be understood to be confidential given its nature and the circumstances of disclosure. Customer Data is Customer Confidential Information. Proprietary software, non-public documentation, security information, product plans, pricing, and source code are Canner Confidential Information.

Confidential Information does not include information that the Receiving Party can demonstrate: (a) is publicly available without breach of the Agreement; (b) was lawfully known without confidentiality restriction; (c) was received lawfully from a third party without confidentiality restriction; or (d) was independently developed without using the Disclosing Party's Confidential Information.

The Receiving Party will use Confidential Information only to perform or exercise rights under the Agreement, protect it using at least reasonable care, and disclose it only to personnel, advisers, and subcontractors who need to know it and are bound by confidentiality obligations. If disclosure is legally required, the Receiving Party will provide advance notice where lawful and reasonable assistance at the Disclosing Party's expense.

These obligations continue for three years after disclosure, except that obligations concerning trade secrets and Customer Data continue for as long as the information remains protected as a trade secret or confidential under applicable law.

10. Intellectual Property and Feedback

Canner and its licensors retain all rights in the proprietary Services, documentation, improvements, and technology used to provide them. Customer retains all rights in Customer Data and in materials, configurations, and applications created independently of Canner's proprietary technology.

If Customer provides suggestions or feedback, Customer grants Canner a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation. This license does not transfer ownership of Customer Data, Customer's trademarks, or Customer's independently developed technology.

Canner may use Customer's name or logo only as permitted by a written agreement or with Customer's permission.

11. Suspension, Term, and Termination

11.1 Term

The Agreement begins when Customer accepts these Terms or the applicable Order Form and continues for the term stated in the Order Form. If no term is stated for a free Service, the Agreement continues until either party terminates it.

11.2 Suspension

Canner may suspend access to the extent reasonably necessary to address: (a) a security threat; (b) unlawful use; (c) material violation of Section 4; (d) risk to the Services or another customer; or (e) overdue undisputed fees. Where practicable, Canner will provide advance notice and limit the suspension to the affected account, user, feature, or data.

11.3 Termination

Either party may terminate the Agreement for material breach if the other party does not cure the breach within 30 days after written notice. A party may terminate immediately if the breach cannot be cured, the other party becomes insolvent, or continued performance would violate law. Evaluation and free Services may be terminated as provided in Section 3 or on reasonable notice.

11.4 Effect of Termination

Upon termination, Customer must stop using the affected Services and proprietary software. Unless prohibited by law, required for security, or otherwise stated in an Order Form or data processing agreement, Canner will provide a reasonable opportunity for Customer to export Customer Data from paid Cloud Services before deletion. Customer is responsible for exporting its data before the applicable access period ends.

Canner will delete Customer Data in accordance with the Agreement, Privacy Policy, and applicable backup schedules. Termination does not relieve either party of obligations accrued before termination. Sections that by their nature should survive—including payment, confidentiality, intellectual property, disclaimers, indemnification, liability limits, dispute resolution, and general provisions—will survive.

12. Warranties and Disclaimers

Each party warrants that it has authority to enter the Agreement. Canner warrants that paid Services will materially conform to the applicable documentation during the subscription or license term. Customer's exclusive remedy for breach of this warranty is for Canner to use commercially reasonable efforts to correct the nonconformity; if Canner cannot do so, Customer may terminate the affected Service and receive a prorated refund of prepaid unused fees for the terminated portion.

EXCEPT FOR THE EXPRESS WARRANTY ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, EVALUATION SERVICES, BETA FEATURES, OUTPUTS, AND SUPPORT ARE PROVIDED "AS IS" AND "AS AVAILABLE." CANNER DISCLAIMS ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CANNER DOES NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE ERROR-FREE, UNINTERRUPTED, OR COMPLETELY SECURE, OR THAT DATA OR OUTPUTS WILL BE ACCURATE OR PRESERVED WITHOUT LOSS.

13. Indemnification

13.1 Canner IP Indemnity

Canner will defend Customer against a third-party claim that Customer's authorized use of a paid proprietary Service infringes a United States patent, copyright, or trademark, and will pay damages and costs finally awarded or approved in settlement. Canner has no obligation for claims arising from Customer Data, Open-Source Components, Third-Party Services, unauthorized modifications or use, combinations not provided by Canner, or continued use after Canner offers a non-infringing replacement.

If a Service is likely to become subject to an infringement claim, Canner may obtain the right for continued use, modify or replace it, or terminate the affected Service and refund prepaid unused fees for the terminated portion.

13.2 Customer Indemnity

Customer will defend Canner against a third-party claim arising from Customer Data, Customer's unlawful or unauthorized use of the Services, or Customer's material violation of Section 4, and will pay damages and costs finally awarded or approved in settlement.

13.3 Procedure

The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party's expense, and allow the indemnifying party to control the defense and settlement. The indemnifying party may not settle a claim in a manner that admits fault by or imposes non-monetary obligations on the indemnified party without written consent, not to be unreasonably withheld.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY NOR ITS SUPPLIERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR FREE OR EVALUATION SERVICES, CANNER'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED US$100.

"Excluded Claims" means: (a) Customer's payment obligations; (b) either party's fraud, willful misconduct, or gross negligence; (c) Customer's infringement or misappropriation of Canner's intellectual property; (d) either party's indemnification obligations; and (e) liability that cannot lawfully be limited. The exclusions and limitations apply regardless of the legal theory and are an essential basis of the Agreement.

15. Compliance with Law

Each party will comply with laws applicable to its performance under the Agreement. Customer will not use, export, re-export, transfer, or provide access to the Services in violation of applicable sanctions, export-control, or import laws. Customer represents that it and its Authorized Users are not prohibited from receiving the Services under applicable trade restrictions.

The standard Services are not designed to satisfy industry-specific requirements such as HIPAA, government-classified-data rules, or other specialized frameworks unless Canner expressly agrees in writing. Customer is responsible for determining whether the Services are appropriate for its legal and regulatory obligations.

16. Dispute Resolution and Governing Law

The Agreement is governed by Delaware law, excluding conflict-of-laws rules. Before filing a formal claim, the parties will attempt in good faith for 30 days to resolve the dispute through written notice and business discussions.

Except for qualifying small-claims matters or requests for temporary injunctive relief to protect confidential information or intellectual property, disputes will be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. If the AAA determines that its Consumer Arbitration Rules apply, those rules will apply instead. Arbitration will be conducted by one arbitrator in English, with Wilmington, Delaware as the legal seat, unless applicable law requires another location or remote participation.

Either party may bring an individual qualifying claim in small-claims court. Nothing in this section prevents either party from seeking emergency or temporary equitable relief from a court of competent jurisdiction while arbitration is pending.

17. Changes to These Terms

Canner may update these Terms from time to time. Changes apply prospectively. If a change materially reduces Customer's rights during a paid term, Canner will provide reasonable advance notice, and the change will generally take effect at renewal unless required earlier by law, security, or a third-party dependency. Continued use after the effective date of an update constitutes acceptance where permitted by law.

Changes to an Order Form must be agreed in writing by authorized representatives of both parties.

18. General Provisions

Neither party may assign the Agreement without the other's consent, except that either party may assign it in connection with a merger, reorganization, sale of substantially all relevant assets, or change of control, provided the assignee is not a direct competitor of the other party and can perform the assigning party's obligations.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. The parties are independent contractors. The Agreement does not create a partnership, franchise, agency, fiduciary, or employment relationship, and there are no third-party beneficiaries.

Notices concerning breach, termination, indemnification, or legal disputes must be in writing and sent to the contact stated in the Order Form, with a copy to the other party's legal contact if provided. Routine operational notices may be delivered through the Services or by email.

Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective. The Agreement is the entire agreement concerning its subject matter and supersedes prior discussions and representations concerning that subject matter.

19. Contact

Canner, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, United States

Email: contact@cannerdata.com